FAQ
Shipping
When will my order ship?
Please allow 3-7 business days for your order to be processed and packaged. You will receive an email with tracking (if applicable) when your order has been sent to the post. Please check the tracking number for further updates.
When should I expect delivery
We try our best to send our packages through priority mail which should take 2-5 days. Packages can take up to 10 business days during peak holiday season.
Why didn’t receive a tracking number?
If you ordered only stickers or art prints then we sent your order in a letter through First Class Letter Mail. There is no tracking number for these shipments. Please allow up to 10 days for arrival.
Do you ship internationally?
As of now, no because my audience hasn’t reached internationally (that I know of). However if you are outside of the US please contact me and I will gladly take the time to set up internationally shipping.
How much is shipping?
Shipping is calculated based on weight. This is automatically done when your add items to your cart. Every item has a weight associated with it. The heavier the package the higher the rate, in order to cover the cost of it to ship. All of our orders are shipped via USPS.
Why is shipping expensive?
Candles are heavy and heavy items cost more to ship. That is why our shipping rates are based on weight. Our shipping rate also included the cost of packing materials: box, paper padding, tissue paper, shipping label, cards, marketing materials etc.
Returns or Exchanges
My order arrived damaged...
Please send me an email with a photo of your damaged goods and we can find the best solution. Depending on the product it would either be a refund or I could send you a replacement.
I’m missing an item...
If you are missing an item from your order please send me an email with your order number and a photo of your order, and I will send you your missing item.
I received an incorrect item...
Please send me an email to notify me of the incorrect item you received in case you accidentally received someone else's order. I typically never ask for things to be shipped back to me so please keep the mix up as a little gift for my mistake.
I changed my mind...
Sorry, I do not do exchanges on items simply because you changed your mind on what you wanted. Shipping items back and forth is extra costs and labor I do not partake in.
Art Stuff
What are your favorite art supplies?
I am a mixed media artist and I liked all my supplies to work together so they’re all water based. I use watercolor paint, watercolor pencils, and water soluble pastels and crayons. Layered with color pencils and acrylic markers.
What kind of sketchbook do you use?
A cheap black spiral artist loft sketchbook from Michaels, sometimes I will splurge and get a strathmore mixed media sketchbook.
Did you go to school for art?
Yes, I was a studio art and theatre major. I focused on watercolor, and photography. And I learned faux finishes to paint theatre sets.
Do you work as an artist full time?
Yes, I freelance so my exact job title changes frequently. Most days I am working at a theatre painting scenery, but I also sound design, project manage, and teach painting classes.